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Leading content for ShakthiSAT, a student satellite mission with a world record

Leading a small intern team, I built the content strategy for ShakthiSAT, a free space mission for 108 government school girls from 108 countries. We raised ₹15,000 through crowdfunding and earned media coverage, including a YouTube interview whose shorts reached 222,000 views. At a glance Role: Director of Content Strategy Organization: Spacekidz India Team: 4 to 5 interns, mentored by me Duration: 1 year Focus: Social media content, interviews and profiles, crowdfunding, media outreach Result: ₹15,000 raised, 2 media features, 222,000 views on interview shorts, and a world record for the successful mission first step.

How help center articles cut support tickets by 58%

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At a glance Role: Technical Writer Client: A technology client with B2B and B2C products in mining industry Worked with: Product owners, editors, developers and the customer support team Duration: 2.5 years Tools: RoboHelp, Madcap Flare, Whatfix, Git, Word, Snagit, mining machinery software Result: Support tickets fell 58% in the three months after the new help center went live.